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LAST UPDATED: 27 JULY 2026

Privacy Notice

This notice explains how information submitted through sales.loomaic.tech is handled for Loomaic's sales and service operations. For privacy questions, access or correction requests, contact the Loomaic Privacy Contact at sales@loomaic.tech.

Information we collect

When you use the guided project brief, we collect the name, email address, company name, project selections, message, chat transcript, submission time, consent record, and a random session reference. Separately, the service creates a keyed pseudonymous network identifier solely to enforce short-term rate limits; the original network address is not stored in the sales lead.

The browser stores a language preference in local storage and a random sales session reference in session storage on your device. You can remove these using your browser controls. We do not collect card data; Stripe hosts the payment page and processes payment information under its own privacy notice.

Fields marked as required are needed to submit and respond to the enquiry. The company or team field is optional. If you do not provide the required fields, use the published email address instead.

Why we use it

We do not add sales enquiries to a marketing list unless you separately ask to receive marketing.

Service providers and transfers

The site uses Cloudflare for hosting, security, routing, database storage, and transactional notifications; Stripe for payment processing; and Google/Gmail when you email Loomaic, an inbound message is routed to the sales inbox, a project-brief notification is delivered to that inbox, or Loomaic replies. The source code is hosted separately and does not contain submitted enquiry content. These providers may process information in multiple countries under their contractual and legal safeguards.

Retention

Unconverted sales briefs and their chat messages are scheduled for deletion after 180 days, regardless of the enquiry workflow status. Rate-limit records are scheduled for deletion after 48 hours. Purchase, contract, invoice, and dispute records may be retained longer where reasonably needed for legal, tax, accounting, or claims purposes. Each project brief also creates a notification copy in Loomaic's Gmail sales inbox. The site's 180-day database cleanup does not remove that mailbox copy; it may remain until Loomaic manually deletes it and may persist further in Gmail backups or recovery systems. Messages you separately send by email are likewise governed by the relevant mailbox and recovery retention settings.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain handling of your information. Email us from the address used in your enquiry and state that the request concerns Loomaic sales data. We may need to verify the request, and some records cannot be deleted immediately where law or a live contract requires them.

Keep initial messages high level

Do not submit passwords, API keys, card or bank information, identification numbers, health or student records, customer lists, or other confidential or regulated data through the sales chat. If sensitive information is necessary, Loomaic will first agree an appropriate confidentiality and transfer method.

Changes

We may update this notice as the service changes. The date above identifies the current version. Material changes affecting an active engagement will be communicated where appropriate.

简要中文说明： 本说明介绍通过 sales.loomaic.tech 提交的销售咨询信息将如何被处理。 信息仅用于回复、评估项目、提供已购服务、防止滥用及履行法定义务。 未转化咨询及聊天记录不论状态，计划在 180 天后删除；限流记录计划在 48 小时后删除；支付资料由 Stripe 处理。新项目简报的事务通知及来信可能 经 Cloudflare 发送或转发至 Google/Gmail 销售收件箱；数据库的 180 天自动 清理不会同步删除该邮件副本，邮件可能保留至手动删除，并可能在 Gmail 备份或恢复系统中继续留存。请勿发送密码、密钥、支付资料或其他敏感信息。如需查询、更正或删除，请联系 sales@loomaic.tech。